We do not see things only in terms of money. If you cannot afford to pay us but you have a dispute which is important to you, please contact us anyway. We work free when we can for those who cannot afford to pay and we will try to help you. Rory and Neil both enjoy helping others and improving the public perception of solicitors generally.
Enigma is conveniently located in superb offices on the First Floor of Farrer Court 77, North Hill, Plymouth PL4 8HB next to Stratton Creber Commercial. Our offices are open from 8.50 am until 5.00 pm weekdays and out of those hours by arrangement. We are client-focused; it is no trouble if you want us to open in the middle of the night or to work continuously for days to give effect to your instructions.
If you visit our offices we want to ensure that the meeting is productive.
Convenience and comfort are priorities.
We have free Client parking here.Our staff are on hand to provide complimentary food and drinks.
Our coffee beans are supplied by local business the Ministry of Coffee.We are located below.
|You can contact Rory Smith by email at [email protected]|
|You can contact Neil Mercer by email at [email protected]|
We understand the value of your Money.
We also understand the role and function of money in resolving disputes and achieving your instructions.
Disputes can often be very costly for both sides. Litigation can become economic warfare and the unsuccessful party can often end up footing the bill for both parties.
Litigation is an inherently uncertain process. We aim to win all of our cases but there is always a significant risk that any case will be unsuccessful. We would be naive if we failed to recognise the statistical and realistic possibility of failure and we would be negligent in our duties to you if we failed to squarely address the issue with you.
For every client we devise a clear plan to deal with the expense and risk of legal proceedings and then stick to that plan.
In some cases we will agree to act for you on a 'no win, no fee' basis. When we cannot do so, we will discuss with you various steps that you can take throughout the case to keep your legal costs down.
We are commercial, pragmatic and experienced in the costs issues involved in dispute resolution and the evaluation of commercial risks.
An important part of our role as your solicitors is not only to do everything possible to win your case but also to advise you clearly and consistently about the risks of losing, the consequences of losing and of the steps that you can take to alleviate and plan for the impact of a negative outcome. We are frequently able to obtain insurance for our clients to protect against them having to pay their opponents' legal costs and will otherwise consider carefully the risk to benefit ratio of your instruction of us.
All our dealings with you and advice to you in relation to costs and financial risks, as with everything else at Enigma, will always be clear and consistent at all times.
D.A.B. Builders Ltd
Plume of Feathers
I believe it is vital to form a clear view of your case at the outset and the direction that it should take and then communicating that view clearly to you.
I explain everything to my Clients in plain English every step of the way.
I answer your questions about your case before you ask them.
I understand my responsibility to be clear with you constantly about costs, risks and prospects.
I treat no case as routine. I like cases which require long-term determination and which are challenging. I enjoy achieving results for Clients who have been let down as illustrated by this recommendation that I received from a Client at the end of his case :
"Several years ago a firm of solicitors let me down. Because of this, I thought that they should owe me compensation. I went to two firms of solicitors to see if they would help me to sue the first solicitors. The case was complex and I thought that somebody would really need to get their teeth into it. Neither of the solicitors that I saw were able to help me. They did not seem to grasp the case and gave me no confidence. I then met Rory Smith. Straight away he seemed to have a much better understanding of what the case was about and where he was going with it. He acted for me from the outset on a no win no fee basis. Although my opponents fought it for a while, I never doubted that we would be successful. In the end I received a large settlement from my opponents and I also recovered all of my legal costs from them. Rory restored my faith in solicitors."
Steven Smith is Enigma’s cashier and costs draftsman. Steven also manages their online social networks and writes their blog.
Before working at Enigma, Steven read applied economics at the University of Plymouth. He then went on to gain a masters degree in economics from the University of Exeter.
Steven has previously worked for Plymouth City Council as a youth worker. He is a qualified Fitness Instructor—which comes in useful at Enigma—and managed a Plymouth-based health and fitness club for a number of years. He has also worked for a Devon firm of solicitors as a cashier and costs draftsman.
Outside of work, Steven is a volunteer at a Plymouth Youth and Community Centre. Steven has an interest in the history of World War I, real ale, American football, trashy films and trashier books.